Telephonist

Telephonist

• Dunedin Hospital, Permanent Fulltime 1 FTE
• Salary between $61,117 and $66,552 per annum
• First point of contact for all calls coming into Dunedin Hospital

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

Reporting to the Senior Telephonist, you will be responsible for answering internal and external calls, carrying out emergency procedures when required, monitoring alarms and documenting any faults in the phone system.  The calls you deal with will vary from emergency calls to general enquiries. You will be organised and able to complete data entry and other administration duties associated with the department.

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

As Telephonist, you will be a key point of contact within the organisation and will need to demonstrate the following in order to be successful in the role:

• Excellent customer service skills
• Experience within a customer service or administration role and call centre (not essential but desirable)
• Basic computer knowledge, in particular with the Microsoft Office suite (Word, Excel, Outlook email)
• Great interpersonal skills with the ability to listen actively and respond in a calm and considered manner
• Positive attitude and team-focused approach to your work

Shifts for this role are on a rotating roster of afternoons 15:30 – midnight and nights 23:30- 08:00 Monday to Sunday.

View position description

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.  

How to Apply

To apply please click “apply now.”  All applications must be submitted through our online careers’ portal by 10 April 2025. If you have any questions about the role, please contact Mikayla Hamilton mikayla.hamilton@tewhatuora.govt.nz

We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.