Feedback Administrator

Feedback Administrator

Dunedin or Invercargill

Salary between $70,970 and $73,941 per annum depending on experience 

• Provide administration excellence within Consumer Experience Feedback Team
• Assist consumers providing feedback
• Permanent, part time role (0.5 FTE 20 hours per week)

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

We are a team focused on reducing patient harm, improving patient and whānau experience and outcomes, and fostering continuous improvement within the Southern region. We are a small team that have an active role in driving transformation across the organisation. We encourage teamwork, collaboration and staff motivation to achieve the end goal of better health, better lives, Whānau Ora.

Your role as Feedback Administrator will work closely within the team and wider organisation to ensure effective management of consumer feedback and adherence to required regulations (including timelines).

Some key areas of focus of your role will be (but are not limited to):

• Providing high quality, confidential administrative support to the service
• Efficient and effective management of responses to any concerns or complaints raised by consumers
• Maintaining accurate electronic systems and procedures
• Building positive relationships with a range of stakeholders

View Position Description

About the Team/Service/ Location

Health New Zealand I Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

• We are looking for someone with a strong customer service approach and a willingness to go the extra mile to ensure positive outcomes. Our ideal candidate will bring:
• A clear and positive communication style
• At least 2 years’ experience within an administrative role
• Excellent computer skills, particularly within the Microsoft Office suite
• A professional approach with strong ethics and the ability to work in a sensitive and confidential manner
• Competency with te ao Māori, tikanga, and te reo Māori or a commitment to starting your journey and taking ownership of your learning and growth
• Experience in projects / initiatives which give effect to Te Tiriti principals and frameworks, and the application of Mātauranga Māori and Kaupapa Māori approaches, particularly as they apply in healthcare settings

This is a great opportunity for someone looking for a rewarding and varied part-time role that really makes a difference to the experience of the Southern region’s healthcare consumers. If you have the skills we are looking for and are ready to take on your next challenge we’d love to hear from you!

Working for Health New Zealand

Health New Zealand | Te Whatu Ora is ‘the weaving of wellness’. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand. The Equity Work Programme at Health NZ focuses on helping everyone in the health system think about equity when they do their work. It also promotes the cultural change needed for the whole system to reach equity in health outcomes.

Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations.

Our commitment to equity, diversity and inclusion

• We want to see the real you in your application and welcome the real you on board if you come and work with us. Skills are gained across many areas of our life, not just in formal employment. If you can demonstrate the skills listed in the ad, but the experience was gained through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.
• We particularly welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

Salary Range

This role is covered by the terms and conditions of the Te Pūkenga Here Tikanga Mahi Public Service Association (PSA) National Health Administration Workers Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Band 4A between Step 1 ($70,970) and Step 3 ($73,941) p.a. pro-rata.

How to Apply

To view the position description and/or apply for the role please click “apply now.”  All applications must be submitted through our online careers portal before 11:59pm on 07 February 2024. If you have any questions about the role, please contact Mikayla Hamilton at mikayla.hamilton@southerndhb.govt.nz

Please note, we will be reviewing applications when received and may proceed with the recruitment process, before the closing date of this advert.