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Administration Officer - Emergency Psychiatric Service Enquiries

Administration Officer – Emergency Psychiatric Service Enquiries

Dunedin Hospital

Salary Between $74,090 and $77,200 per annum pro rata


  • Permanent, part-time position (0.6FTE, 24 hours per week)
  • Friendly and supportive team environment


Mō te tūranga | About the role

The Mental Health, Addictions and Intellectual Disability Service provides comprehensive assessment and treatment programmes in a range of general and specialist inpatient and community services for people with severe mental health disorders within the Otago region.  Services range from secure inpatient facilities to community-based mental health centres.  Regional services are provided for inpatient forensic services and inpatient intellectual disability services covering Otago.


In this position you will effectively contribute to the smooth running of the Psychiatric Records Department by providing an efficient and timely administrative support function that is responsive and flexible to the changing needs of the service. This position will respond to varied and sometimes challenging information enquiries from internal and external providers such as Patients and whanau, Clinicians/SMO’s, Oranga Tamariki, ACC, Lawyers, Coroners and other Health Agencies.


The information you are trusted to handle is wide-ranging, confidential and often sensitive such as patient files and medical records, and information requests.

View Position Description


Mōu ake | About you

We are looking for an experienced administrator who is adept at processing information and able to work with a high level of confidentiality while handling personal information professionally.

Ideally you will bring the following skills and experience:

  • Previous experience in a busy administration role
  • Excellent computer skills, including knowledge of Microsoft Word, Excel and Outlook (e-mail).
  • High standard of interpersonal communication skills, including written and verbal.
  • Ability to work well in a team and foster good interpersonal relationship.
  • Working knowledge of the Code of Health and Disability Services Consumers’ Rights, the Health Information Privacy Code and other legislation covering the release of information would be an advantage.


Painga | Benefits

  • Continuous support for career development.
  • Subsidised gym membership and discounted health insurance.
  • Access to staff fitness facilities and banking offers
  • Access to a range of retail discounts and Employee Assistance Programme (EAP).


Mō mātou | About us

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.


Utu whānui |Salary range

This role is covered by the terms and conditions of the PSA South Island Clerical Multi-Employer Collective Agreement and the salary will be in accordance with the National Health Administration Workers Pay Scale, Band 5D between Step 1 $74,090 and Step 3 $77,200 p.a pro rata dependant on relevant experience.


Rā mōnehu | Closing Date: 30 July 2024

Due to the fast-paced nature of what we do, our vacancy close dates may be subject to change. Don’t delay, make sure you apply as soon as possible.


Tono ināianei | Apply now

We only accept online applications. Please apply via our website:


If you currently work for Health New Zealand - Te Whatu Ora- Southern , please apply for this role via our internal careers site, found here:  Pulse > Applications > Corporate > SuccessFactors


For further information please contact Mikayla Hamilton, Recruitment Advisor at all conversations will be confidential in nature.


Pre-Employment checks

In the interests of protecting our people and our patients, all appointments will be subject to:

  • Occupational Health Assessment
  • Police Vetting / Ministry of Justice safety checks
  • Serious misconduct checks (previous Public Service departments and statutory Crown entities only)

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